General FAQs
If this is your 1st visit to our site you may have queries we've been asked before so we've collected some of these together into a set of FAQ's for you, even if you've used us before it may have been a while and those questions may be equally valid. If the answer to your question isn't here then you can contact us easily enough either by phone (answered by a human being providing one of us is at our desks) or email us for an answer.
Are GamesLore a reputable company?
We would love to think that our reputation was faultless but the reality is we've been trading since 2001 and at times we do have issues with orders and sometimes resolutions are not always mutually amicable, so we're pretty good and we're happy for you to check us out on various forums. Our company details are freely visible on Companies House.
Do GamesLore hold stock or buy in to fulfil orders?
GamesLore operate out of a 20,000 square foot warehouse in Telford and have 10,000+ items in stock on any day. We have a huge stock-holding to enable us to send your order out as quickly as possible but on occasion we do have stock errors and our team work Monday to Friday to get your order out as quickly and efficiently as possible. A few days ago (as this is written) we had a phone call from a long term customer thanking us, multiple orders over a good number of years and he'd never needed to contact us. We can't promise you'll have the same experience but our team here will endeavour to resolve issues with you as quickly as we can should they arise.
Can I view my order?
Your order can be viewed in the account section of the website if you have registered an account. If you have checked out as a guest, you can view your order in the order confirmation email sent to the email address provided at the time the order was placed.
Can I amend or cancel an order?
If you would like to cancel an order, add or remove items, amend your dispatch details please contact us at Customer Services, please include your order number and we will be in touch as soon as we can.
When will a game be back in stock?
We don’t always have firm restock dates for products that are out of stock, if our supplier has provided us an estimated restock date, this will be attached this to the products listing. Even where we are promised dates, things change and the product may well turn up later or in much more limited quantities than we anticipated.
My order has not shipped yet, can you provide an update?
We aim to ship all orders as soon as we can. Orders may not have shipped for a few reasons, we may be awaiting a pre-order, back-order or new release item from one or more of our suppliers. If you have any concerns regarding your order, please contact us at Customer Services and we will reply to you as soon as we can.
I have not received my order, when can I expect it?
Depending on which shipping service you have selected your order may be on its way to be delivered, please check the tracking details provided with the dispatch notification email for further details. If your order has been marked as delivered, please check any nominated safe places, neighbours or members of your household who may have received the order on your behalf. If you still have further questions, please contact Customer Services and we will follow this up for you with the carrier.
An item I have received is missing a component, can you please help?
If the product you have received is missing something please let us know as soon as possible via Customer Services, we will contact our supplier or the publisher of the product to request the missing components. Where possible please provide an image of the missing component to aid in the request.
An Incorrect or Damaged item was received or an item was missing from my order, can you help me?
We’re sorry you have had an issue with an order, please contact Customer Services, please include images of the items received where possible and your order number and we will get back to you with options as soon as we can.